Drake Johnson

Profile

Network Engineer | Cloud & DevOps Operations Specialist with 6+ years of experience troubleshooting hardware, software, and network issues across ISP environments. Strong foundation in Linux, Windows, routing/switching, VPNs, DNS/DHCP, and customer-facing support. Expanding into Cloud and DevOps with hands-on experience in AWS (VPC, IAM, ECS, Lambda), Terraform, Docker, GitHub Actions, and automation workflows. Comfortable working across support, infrastructure, and cloud environments to solve problems, improve reliability, and deliver clear, actionable solutions.

Skills

• CORE CLOUD & AUTOMATION: AWS (ECS, EKS, Lambda, VPC, IAM, Route 53) | Terraform | Docker | GitHub Actions
• LANGUAGES & TOOLS: Python | Bash | SQL | Git
• NETWORKING: VPN/IPSec | DNS | DHCP | Cisco IOS | MikroTik RouterOS

Education

Bachelor of Science in Cloud Computing, Western Governors University
04/2025 | Remote
AWS Track: Focused on cloud architecture, infrastructure as code, DevOps automation, and security best practices

Certifications and Licenses

• AWS Certified Developer – Associate
• AWS Certified Solutions Architect – Associate
• AWS Certified SysOps Administrator – Associate
• CompTIA Security+
• CompTIA Network+
• CompTIA Cloud+

Work Experience

Network Support Technician, PCS Technologies

10/2018 – 04/2025 | West Saint Paul, MN

• Commissioned ≈ 400 base-station radios across 150 fixed-wireless towers for 5 regional ISPs, delivering high-speed connectivity to ≈ 1600 residential and business customers.
• Deployed carrier-grade point-to-point backhaul links (Radwin, Ceragon) that extended network reach 20 km into rural zones, eliminating the need for new fiber builds.
• Designed and implemented VPN infrastructure to enable secure remote access for distributed teams.
• Maintained and supported company servers, workstations, printers, cabling, and peripheral hardware.
• Responded to security incidents, performing initial triage and coordinating resolution to ensure minimal disruption.

IT Field Support Technician, Onsite Technology Services

03/2018 – 09/2018 | Chanhassen, MN

• Coordinated scheduling and staffing for over 200 field technicians across a range of IT deployments, including POS systems, network hardware installations, software upgrades, and infrastructure cut-overs.
• Maintained detailed documentation of technician activities, including task completion logs, arrival/departure times, and issue escalation reports to ensure timely resolution.
• Partnered with project managers to proactively identify and mitigate potential risks, contributing to the successful execution of future IT initiatives.

Printer Technician, Compucom

05/2017 – 02/2018 | Minneapolis, MN

• Diagnosed and resolved hardware issues in desktop and standalone printers, including component repair and replacement.
• Installed, configured, and tested printers to ensure seamless integration with existing systems and optimal performance.
• Oversaw inventory of printer consumables, coordinating timely resupply and maintaining accurate stock levels to support uninterrupted operations.

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