Drake Johnson

Profile

Cloud & Systems Operations Engineer with 6+ years of experience supporting distributed infrastructure, analyzing logs, troubleshooting incidents, and maintaining reliable systems across ISP and cloud environments. Strong foundation in Linux, networking, routing/switching, VPNs, DNS/DHCP, and customer-facing support. Hands-on with AWS (VPC, IAM, ECS, Lambda), Terraform, Docker, GitHub Actions, and automation workflows. Experienced with operational runbooks, incident workflows, and security-aligned practices such as log review, anomaly validation, and basic SIEM/EDR concepts. Comfortable working across support, infrastructure, cloud, and security operations to improve reliability and deliver clear, actionable solutions.

Skills

• CLOUD & AUTOMATION: AWS (ECS, EKS, Lambda, EC2, VPC, IAM, S3, CloudWatch, Route 53) | Terraform | Docker | GitHub Actions | Event-driven workflows | Infrastructure as Code | CI/CD fundamentals
• SECURITY OPERATIONS: Log analysis | Alert investigation | Anomaly validation | Runbook-driven incident workflows | SIEM/EDR concepts | MITRE ATT&CK awareness | Identity/security troubleshooting
• SYSTEMS & LINUX: Linux administration | CLI tooling | Service configuration | System checks | Log review | Shell scripting | Reliability and performance troubleshooting
• NETWORKING: VPN/IPSec | DNS | DHCP | Routing/switching | Cisco IOS | MikroTik RouterOS | Packet-level diagnostics | Network performance analysis
• PROGRAMMING & TOOLS: Python | Bash | SQL | Git | Automation of recurring tasks | Log parsing | Git-based workflows

Education

Bachelor of Science in Cloud Computing, Western Governors University
04/2025 | Remote
AWS Track: Focused on cloud architecture, infrastructure as code, DevOps automation, and security best practices

Certifications and Licenses

• AWS Certified Developer – Associate
• AWS Certified Solutions Architect – Associate
• AWS Certified SysOps Administrator – Associate
• CompTIA Security+
• CompTIA Network+
• CompTIA Cloud+

Work Experience

Network Support Technician, PCS Technologies

10/2018 – 04/2025 | West Saint Paul, MN

• Commissioned ≈ 400 base-station radios across 150 fixed-wireless towers for 5 regional ISPs, delivering high-speed connectivity to ≈ 1600 residential and business customers.
• Deployed carrier-grade point-to-point backhaul links (Radwin, Ceragon) that extended network reach 20 km into rural zones, eliminating the need for new fiber builds.
• Designed and implemented VPN infrastructure to enable secure remote access for distributed teams.
• Maintained and supported company servers, workstations, printers, cabling, and peripheral hardware.
• Responded to security incidents, performing initial triage and coordinating resolution to ensure minimal disruption.

IT Field Support Technician, Onsite Technology Services

03/2018 – 09/2018 | Chanhassen, MN

• Coordinated scheduling and staffing for over 200 field technicians across a range of IT deployments, including POS systems, network hardware installations, software upgrades, and infrastructure cut-overs.
• Maintained detailed documentation of technician activities, including task completion logs, arrival/departure times, and issue escalation reports to ensure timely resolution.
• Partnered with project managers to proactively identify and mitigate potential risks, contributing to the successful execution of future IT initiatives.

Printer Technician, Compucom

05/2017 – 02/2018 | Minneapolis, MN

• Diagnosed and resolved hardware issues in desktop and standalone printers, including component repair and replacement.
• Installed, configured, and tested printers to ensure seamless integration with existing systems and optimal performance.
• Oversaw inventory of printer consumables, coordinating timely resupply and maintaining accurate stock levels to support uninterrupted operations.

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