Work Experience
Network Support Technician, PCS Technologies
10/2018 – 04/2025 | West Saint Paul, MN
- Installed and supported networking devices across broadband and LTE services (Calix, Mikrotik, Cisco, BLINQ, Radwin, Telrad, Ceragon, Tarana, Baicells)
- Managed systems and network administration tasks including virtualization, upgrades, and user support
- Oversaw relocation of critical IT infrastructure with minimal disruption
IT Field Support Technician, Onsite Technology Services
03/2018 – 09/2018 | Chanhassen, MN
- Scheduled and staffed field technicians for IT projects (POS, network hardware, software upgrades)
- Documented task completions and escalated issues for timely resolution
- Collaborated with project managers to anticipate and resolve challenges
- Reduced average support response time by 80%
Printer Technician, Excell (Lexmark, Target)
05/2017 – 02/2018 | Minneapolis, MN
- Diagnosed and repaired printer hardware
- Installed and configured desktop and standalone printers
- Managed consumables and inventory
- Delivered prompt service to diverse clientele